Birmingham City Council and local residents can now work more closely together to discuss issues and identify trends in the community through a brand new web tool.

The ‘Birmingham Civic Dashboard’ (http://civicdashboard.org.uk) allows residents to see local issues reported to the council –  such as housing repairs and anti-social behaviour – on an online interactive map.

Every day, the application takes live data from the city’s Customer First contact database and shows trends on the map, allowing both the council and residents to identify ‘hotspot’ areas where issues are common or recurring.

In turn residents can comment on the trends that emerge over time, giving an on-the-ground perspective on particular issues.  This is the first time that a UK council has put its service request data online in this way.

The pilot website is part of ‘Make it Local’, a pioneering project run by the National Endowment for Science, Technology and the Arts (NESTA).  The Birmingham Civic Dashboard was developed on behalf of the council by Digital Birmingham and digital production company Mudlark, who together make up one of four teams across the country taking part in the programme.

from birminghamnewsroom.com by geoffc