GRAFITTI REMOVAL     –     0121 303 1112

When reporting, please give the precise location and surface. Racist and offensive grafitti can be removed within 24 hours as a priority.

FLY-TIPPING/DUMPED RUBBISH     –     0121 303 1112

To request removal, please provide details of location and amount. To report someone dumping rubbish, contact Public Health (Environmental Health). Your details will need to be taken but kept confidential.

FALLEN/DANGEROUS TREES     –     0121 464 8728


Please provide details of the location, size and condition of the tree.

MISSED REFUSE COLLECTIONS     –     0121 303 1112

If yours has been missed, call to arrange another one.

BULKY WASTE (SPECIAL COLLECTIONS)     –     0121 303 1112

Up to 6 bulky items, including fridges, can be removed free of charge. You must call to arrange a collection date and leave items at front of property on the date.

STREET CLEANSING     –     0121 303 1112

You can request additional cleaning and/or litter picking on your street. You can also report broken glass on pavements for removal.

RECYCLING     –     0121 303 1112

Call to find out when your paper and multi-material collection are. Also to request replacement recycling boxes.

BONFIRE/SMOKE     –     0121 303 6007


For reporting hazardous residential air pollution, such as bonfires.

ABANDONED CARS     –     0121 303 1112

To assist removal, please state the registration number, vehicle make, model and colour, as well as its condition and precise location.

PEST CONTROL     –     0121 303 6007/6993


For enquiries and information about rats, mice, wasps, bedbugs etc.

DOMESTIC NOISE COMPLAINTS     –     0121 303 6007


For reporting domestic noise/nuisance, such as loud music.

FAULTY STREET LIGHTING     –     0121 303 6000


Please provide the location and number, if available, of the lamp-post/lighting column.

ANTI-SOCIAL BEHAVIOUR (ASB)     –     0121 303 1111

You can report ASB to Birmingham Anti-Socal Behaviour Unit (BASBU) in any language, by using the 24 hour help-line.


For information and advice about drug and alcohol treatment services.

FREE HOME FIRE SAFETY CHECKS     –     0800 389 5525

DOMESTIC VIOLENCE     –     0121 685 8687 or 0800 0732 606

If you are suffering from domestic abuse or know someone who is, you can get advice from Birmingham Womens Aid.

NON-EMERGENCY POLICE CONTACT     –     0845 113 5000

This is the Central Switchboard for West Midlands Police. Your call will be put through to the appropriate local station

CRIMESTOPPERS     –     0800 555 111 (An independent registered charity)

To report crime ANONYMOUSLY, call Crimestoppers. A reward is possible if your information leads to an arrest AND you can still remain anonymous.